We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
If you suspect your card has been lost and/or stolen, please call us at 800.527.3328 immediately.
- PHONE
- Member Service
- For calls outside the United States
- MAILING
- LBS Financial Credit Union
PO Box 14588
Des Moines, IA 50306-3588
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant,navigate to the Account Service tab in the Credit Card Center and select Dispute Transactions or call us at 800.527.3328.
- IF YOU SUSPECT FRAUD:
Call us at 800.527.3328 immediately to report any fraud.